Ed Phillips leads NTT Ltd. in Australia in digital transformation, the heart of which is end-user productivity and mobility – connecting users anytime, anywhere, on any device. The focus on end-user experience has intensified in recent years with a board-level recognition that is critical for talent acquisition and retention.
Technology innovation continues to create huge opportunities for businesses to disrupt themselves and their markets to accelerate success. IT functions and organisations are therefore facing huge challenges to deliver value in end-user experience while juggling compliance regulations, connectivity issues, shrinking budgets and business units buying for themselves.
A key part of Ed’s role is to help clients tackle these competing priorities head on and devise digital transformation strategies that boost innovation and productivity to accelerate their business aspirations.
Through his Digital Workplace Practice, Ed helps clients build modern collaborative environments with innovative virtual workspaces, smart physical spaces and various technologies to support flexible working. These drive an exceptional user experience, and can also drive economic and environmentally sustainable business outcomes. As NTT is also at the forefront of technology innovation around AI, Bots and Analytics, Ed also advises on how these will supplement and automate job functions now and into the future. NTT helps clients pivot to where an exceptional user experience can enable and accelerate business outcomes in an economic and sustainable way.
Ed has been a key member of NTT Ltd.’s leadership team in Australia since joining the business in 2010.